Kaplan Professional Contact Center Solutions
Today the telephone service representative is often the only human connection between customer and company. Their role is crucial. Yet many call centers struggle to find the best staff. Turnover is high. Training costs are rising. Kaplan Professional created Contact Center Solutions to help address these concerns.

Contact Center Solutions has developed assessment and training services specifically for the call center industry. Selection Advantage, our flagship product, is a premier assessment tool for evaluating call center agents. Our customized training programs support and enhance a call center’s efforts to serve clients more effectively and efficiently.

Customized Training
Contact Center Solutions also offers training programs to develop staff proficiency and overall competency. By focusing on enhancing skills, our training reinforces in-house efforts to serve customers more effectively.

For more information about Contact Center Solutions, Selection Advantage, our other training programs please call a Contact Center Solutions representative at
1-888-872-0905.

Kaplan Professional is a unit of Kaplan, Inc., a wholly-owned subsidiary of The Washington Post Company (NYSE: WPO), and includes world-class education and training brands Dearborn Financial Services, Dearborn Trade Publishing, Schweser Study Program, Perfect Access Speer, Dearborn Real Estate Education, Self Test Software, and Kaplan Professional Real Estate Schools.